We hope you will love your Standard Drawers order. If you are unhappy with our products for any reason and they have not been worn, they can be returned for exchange or refund provided that the following steps are observed:
Standard Drawers must be notified by emailing email@example.com with the intention to return or exchange within 14 days of receiving the product. Any returns or exchanges outside of this window will not be accepted.
In order to ensure a successful return, a RA (Return Authorisation) number must be obtained from Standard Drawers. For your RA number please email firstname.lastname@example.org with your original invoice number, what you are returning and why.
We will reply with an RA number and return address. Be sure to mark your return package clearly with your RA number once it has been assigned. Items returned without an RA number may not be accepted and may be marked return to sender. Once an RA number has been issued please return the product promptly.
Return postage and tracking is the responsibility of the customer, so please send any returns via a recorded delivery method. Standard Drawers is not responsible for any packages that you send but are not received by us. If you return your full order for a refund within 14 days of receipt, we will also refund any initial postage. If you opted for Express Delivery only the standard postage charges will be refunded.
Please note all products and packaging must be returned in their original state, with all labels attached. Please ensure that lingerie is tried on over your own lingerie as for hygiene reasons we will not accept returns on lingerie that has been worn or soiled. We reserve the right to refuse a return if the merchandise in question does not meet our standards. This does not affect your statutory rights.
Refunds should appear in your account within two weeks of receiving your return, however during peak times refunds may take longer to process. You will receive an email to confirm that your refund is processed. Please contact our customer services team for further details.